Privacy Policy

Empire Buddies ("we", "us", "our") is a curated secondhand marketplace offering pre-loved clothing, shoes, bags, baby & kids wear, glasses and more. When you browse, place a purchase order or otherwise interact with our site, you trust us with your information — and we are committed to protecting it.

We collect only the information we need to serve you well:

• Contact details: Name, email address and phone number, so we can respond to your enquiries, confirm your purchase order and keep you updated on its status.
• Purchase record: Details of the pieces you select and your purchase order reference, so our team can arrange and complete your purchase.
• Communication data: The content of messages you send us, so we can resolve queries and provide support.
• Technical data: Basic, non-identifying analytics about how our site is used, to keep it fast, safe and improving.

We use your information to:

• Respond to your enquiries and messages.
• Process and reference your purchase order.
• Arrange your order with our customer-service team.
• Keep you informed about your order and account.
• Improve our service, range and website experience.
• Comply with our legal and contractual obligations.

We want you to love every piece. If anything isn't right, you may request a return within 5 days of receiving your order, subject to the conditions below.

• To be accepted, items must be returned in their original condition — unworn, unwashed, with any tags and packaging intact.
• Return requests must be raised with our customer-service team within the 5-day window. We may ask for photographs to confirm the item's condition.
• Items graded as "Like New" or "Excellent" at sale must be returned in the condition they were described in.
• Certain intimated items — such as earrings, socks and items that have been washed, worn or altered — cannot be returned for hygiene reasons.
• Please contact our team by email or via live chat to begin a return before the 5-day period ends.

We apply appropriate technical and organisational measures to keep your information secure and to prevent unauthorised access, loss or misuse. We limit access to your personal data to the team members who genuinely need it to serve you.

We never store payment card details on our site. Purchases are arrangement via our customer-service team, who complete payment through secure, approved channels.

We do not sell your personal information. We only share it where necessary to run our service, for example with trusted service providers who help us deliver email, analytics or support — and only under obligations to keep it confidential.

You have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct any information that is inaccurate.
• Request that we delete your personal information.
• Object to or restrict certain processing of your data.
• Withdraw any consent you have given, at any time.

To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.

Our site may use cookies and similar technologies to remember your choices, keep the site secure and understand how it is used. You can control or disable cookies through your browser settings at any time.

We may update this policy from time to time. Any changes will be posted on this page with an updated "last updated" date. Where changes are significant, we will make them clearly visible on our site.

If you have any questions about this policy, about your personal data, or about a return, our team is here to help.